TEXT ONLY EQUIVALENT
Often your best business comes from customers or clients you already have,
but your competition is chasing your customers and clients
- make sure you don't lose them
An introduction to understanding your most precious commodity,
your clients
While new customers are great, they are also expensive. The effort
to win the business can increase pressure to cut prices. Worst
still many customers are one time only - and never come back. In fact
an existing customer generates twice as much revenue as a
new one and cost 25% less to service! But do you know how
to get the most from your existing clients and customers and
keep them coming back for more?
Excellent, gave good ideas to work with and plenty of food for
thought -
Steve Marsland - Migatronic Welding Services
In business today competition is intense. People have more choice,
they are more sophisticated and also more cynical, it's easier for them
to find other suppliers or goods and it's easier to compare
prices.
"Building Client Relationships and Keeping
Customers"
is a concise, clear and valuable seminar that gives you simple
yet effective ways to ensure your customers have a positive
perception of you and your product or service and they keep
coming back for more
Very informative, easy to follow, practical advice -
Kate Snowden Birdsall Services Ltd
Being 'customer focussed' and just satisfying customers
or clients is not enough now, you also have to understand
them. You have to know
how they think, realise what they want and manage
the way you deal with them to make sure you also
get what you want. When you understand how
these interactions work, you can use them to build
customer confidence and loyalty and win their hearts
and minds
Very clear and thought provoking. Certainly made me
think more about recognising what the customer
wants -
Marie Haynes - CMR Consultants
Imagine that it was easy to keep your existing customers
and that they were readily recommending you to others.
They want to deal with you not the
competition. They are loyal to you, your product
and your company. You can then grow your business
without constantly having to find new leads
There is no doubt - it worked wonders for all present
- Rob Firth, Partner - Austin Smith Lord. Architects
We give you the skills, tips and techniques
you need to keep the customer coming back.
"Building Client Relationships and Keeping
Customers"
is a practical and easily absorbed seminar that guarantees
you have the skills and techniques to keep and generate
more business from your customers or clients and
increase customer retention
An excellent presentation of techniques that you can really
use
- Michael Blishen - Bournmouth University
"By the end of this intensive course you will understand your
customer, clients and how to keep them, better than you
ever have before. If you want to reduce customer and client
churn or increase customer retention and build loyalty
- this is the course for you
"
You will learn ....
How are customer and client perceptions and
expectations created, understand the
real facts and how you can make a difference
What keeps the customer or client happy, know how
to find out what they think
is important
Find the golden key to developing
exceptional customer and client relations
Use non verbal signals and body behaviour
to get the best results
How to build rapport quickly and
easily — even the ‘difficult’ ones
The myths of rapport building, and what REALLY
works
See why false rapport (manipulation) doesn’t
work
in the long term
Learn how to make sure your customers clients 'feel' they
get what they want
Change your customer or client perceptions and your
own to achieve greater impact and effect
Find their ‘hot’ buttons,
press the right ones and avoid the wrong ones!
You treat your customer or client as an individual,
but does it work for them?
What are they really saying. Find
out why most people have trouble finding out
How much information can your customer or client
deal with, how much keeps them happy ,
and how do you package it best
Who should attend
Anyone that deals with customers or clients for any service
or product in either a corporate or retail environment,
whether face to face or on the phone, YOU if you
want to learn to be more effective and increase customer
retention and satisfaction ...
...Make sure your customers keep coming back for
more!
Location Details for
"Building Client Relationships and Keeping
Customers"
1.30pm registration for 2pm start to 5pm
Refreshments provided
Monday 13th October
Leeds
The Radisson - No1 The Light, The Headrow LS1 8TL
Tuesday 14th October
Manchester
The Renaisson - Blackfriars Street M3 2EQ
Wednesday 15th October
Nottingham
The Park Plaza - 41 Maid Marion Way, NG1 6GD
Thursday 16th October
Birmingham
Birmingham Hippodrome - Hurst Street, B5 4TB
Tuesday 21st October
London
Glaziers Hall - 9 Montague Close, SE1 9DD
Wednesday 22nd October
Milton Keynes
Mercure Parkside - Woughton on the Green, MK6 3LR
Thursday 23rd October
Cambridge
The University Arms - Regent StreetCB2 1AD
Tuesday 4th November
Cardiff
The Angel - Castle Street, CF10 1SZ
Wednesday 5th November
Oxford
The Cotswold Lodge - 66a Banbury Road, OX2 6JP
Thursday 6th November
Guildford
The Manor House - Newlands Corner, GU4 8SE
Thursday 4th December
London
Glaziers Hall - 9 Montague Close, SE1 9DD
Yes please book me on
"Building Client Relationships and Keeping
Customers"
Places are strictly limited, the delegate rate
for this half day seminar is
Telephone us on the number below or email us
here
Booking Line and Information
Please quote ref: BCR/0830/U
A BiteSize Seminar presented by
Britain in Business Ltd, Floor 6, 456-458 The Strand, London WC2R 0DZ
6084325 Tel: 0207 183 0050.
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