Community Action - SPAM/non-Scam Report
Occasionally, incorrectly categorized emails get into the Scamdex Scam Email Database and need to be removed. If this
email has Personally Identifiable Information (PII), or is, in your opinion, from a bona-fide entity, let us know.
Scamdex will, as soon as is practicable, take-down any emails that in our opinion should not
be in our database. Note that ALL emails in the Scamdex Scam Email Database were received as Unsolicited Commercial Email, aka UCE or
SPAM , via unpublished 'Honeypot' email addresses.
This is a confirmation that we have received your ticket ID ERX-38325-632.
Please note, the billing department works Monday - Friday from 8:00AM to 6:00PM EDT/EST.
Our goal is to handle your ticket within 24 hours or less from the time you submit it. Any tickets
submitted Friday evening will be handled Monday when the billing department opens again.
Tickets submitted to the billing department should only be billing related - such as cancels,
upgrades, questions about your invoices, etc. The billing department CANNOT handle technical
support related questions.
If you need technical assistance, please submit a support ticket to the proper address that was in
your welcome email that you received when you signed up for service.
If you submitted a cancel request, it will be handled within 24 hours, please do not submit
multiple tickets to billing and support. If you received a ticket ID back, that means we have your
request and will handle it as soon as we can. Please remember that multiple tickets will slow the
process down.
If you are not receiving replies to your tickets or other emails from us, and you use Yahoo! or
Microsoft Hotmail email services, please check your bulk spam folders, as we've had reports of our
support, billing, and welcome email replies being filtered as bulk email from these providers.
Thank you,
The Billing Team
TEXT ONLY EQUIVALENT
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